• The Mastiff Market is happy to accept exchanges if an incorrect size/style is ordered for the same item. Return freight is the responsibility of the customer.

• Merchandise can also be exchanged for other items on the site, but these returns are subject to a 25% restocking fee. Replacement item must be selected within 30 days of the return. Freight back to The Mastiff Market is the responsibility of the customer.

• Exchanges and returns for store credit (minus applicable restocking fee) are only  authorized via phone. Please call for an RA number and shipping address.

                                Damaged Merchandise 

The Mastiff Market is a small family business. We personally inspect every item before it is shipped to you. We do insure our shipments. If you receive a product which has been damaged in shipping, we must be contacted by telephone within three business days so that we can file a claim with the carrier. Please inspect every item upon receipt and notify us immediately by telephone of any damaged merchandise. Phone Number 336-510-2868